Last Updated: March 9, 2026
Welcome to Nerhaven. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of products from our store.
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Nerhaven
Nerhaven is an online furniture and home décor store that provides products for homes, offices, and commercial spaces. Our website allows customers to browse, purchase, and request delivery of furniture products.
2. Use of the Website
By using this website, you agree that:
- You are at least 18 years old or using the website under supervision of a parent or guardian.
- The information you provide during registration or checkout is accurate and complete.
- You will not use the website for any unlawful or fraudulent activities.
We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect misuse of the website.
3. Product Information
We strive to ensure that all product descriptions, images, and pricing displayed on our website are accurate.
However:
- Product colors may appear slightly different depending on your device screen.
- Measurements and specifications are approximate.
- Product availability may change without notice.
Nerhaven reserves the right to modify product details or pricing at any time.
4. Orders and Payments
When you place an order on our website:
- You agree to provide accurate billing and shipping information.
- Orders are subject to confirmation and availability.
- We reserve the right to cancel or refuse any order.
Payment must be completed through the available payment methods before the order is processed.
Once an order is confirmed, you will receive an order confirmation notification.
5. Delivery
Delivery times may vary depending on your location and product availability.
While we aim to deliver products within the estimated timeframe, delays may occur due to:
- Logistics issues
- High order volumes
- Unforeseen circumstances
Nerhaven is not responsible for delays caused by external delivery services.
Customers must ensure that the delivery address provided is correct.
6. Returns and Refunds
If you receive a damaged or incorrect product, please contact us as soon as possible.
Returns may be accepted under the following conditions:
- The item is unused and in its original condition
- The return request is made within the specified return period
- Proof of purchase is provided
Refunds or replacements will be processed after the returned item has been inspected.
Certain products may not be eligible for return due to hygiene, customization, or clearance status.
7. Intellectual Property
All content on this website, including:
- Images
- Logos
- Text
- Product designs
- Website layout
is the property of Nerhaven and may not be copied, reproduced, or distributed without permission.
Unauthorized use of our content may result in legal action.
8. Limitation of Liability
Nerhaven shall not be held liable for:
- Indirect or incidental damages
- Loss of profits or business
- Any damages resulting from misuse of our products
Our liability is limited to the value of the purchased product.
9. External Links
Our website may contain links to third-party websites. These links are provided for convenience, and Nerhaven is not responsible for the content or policies of external websites.
10. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Any changes will be posted on this page and will take effect immediately upon publication.
11. Governing Law
These Terms and Conditions are governed by the laws applicable in Kenya.
Any disputes arising from the use of this website shall be resolved in accordance with applicable laws.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Nerhaven
Email: info@nerhaven.com
Phone: 0757283433
Location: Donholm, Kenya