Privacy Policy
Last Updated: March 9, 2026
Welcome to Nerhaven. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
- Account login details
This information is collected when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact us through forms or email
2. How We Use Your Information
Nerhaven uses the information we collect to:
- Process and deliver orders
- Provide customer support
- Improve our website and services
- Send order confirmations and delivery updates
- Communicate promotions or updates (if you subscribe)
- Prevent fraudulent transactions
- Comply with legal obligations
We only use your information for legitimate business purposes.
3. Payment Information
When you make a purchase, payment details may be processed through secure third-party payment providers. Nerhaven does not store full payment card details on our servers.
All transactions are handled through secure and encrypted payment systems to protect your financial information.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience.
Cookies may be used to:
- Remember your shopping cart
- Save login sessions
- Analyze website traffic
- Improve website functionality
You can choose to disable cookies through your browser settings, although some features of the website may not function properly.
5. How We Protect Your Information
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Secure website encryption (SSL)
- Protected servers
- Restricted access to personal information
- Regular security monitoring
However, no online system can guarantee complete security, and users share information at their own risk.
6. Sharing Your Information
Nerhaven does not sell, rent, or trade your personal information.
However, we may share limited information with trusted third parties for the purpose of operating our business, including:
- Payment processors
- Delivery and logistics companies
- Website hosting providers
- Marketing and analytics tools
These third parties are required to keep your information secure and confidential.
7. Third-Party Services
Our website may use third-party services that collect data to help us operate effectively, including:
- Payment providers
- Analytics services
- Email marketing platforms
These services have their own privacy policies, and we encourage you to review them.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Unsubscribe from marketing communications
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take steps to remove that information.
10. Changes to This Privacy Policy
Nerhaven may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
Any updates will be posted on this page with a revised update date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Nerhaven
Email: info@nerhaven.com
Phone: 0758283433
Location: Donholm, Kenya