Refund & Returns Policy
At Nerhaven, we are committed to delivering high-quality furniture and ensuring customer satisfaction. Please review our refund policy below:
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us immediately upon delivery.
To process your request, kindly provide:
- Clear photos showing the damage or issue
- Your order details (name and order number)
Resolution Options
Once your claim is reviewed and approved, we will offer one of the following:
- A replacement item at no extra cost, or
- A full refund of the purchase price
Important Notes
- Claims must be made within 24–48 hours of delivery
- Items must be unused and in the condition they were received
- Refunds will be processed using the original payment method
Contact Us
For any refund or return inquiries, please contact us via:
- WhatsApp : 0705403717
- Email : info@nerhaven.com
- Phone : 0705403717
Our team will respond promptly to resolve your issue.