Shipping Policy

At Nerhaven, we strive to deliver your furniture quickly, safely, and efficiently.

Delivery Timelines

Within Nairobi

  • Orders are delivered within 2 to 8 hours after confirmation
  • Same-day delivery is available for most items

Outside Nairobi (Upcountry)

  • Orders are delivered within 1 to 4 business days, depending on your location

Order Processing

  • Orders are processed immediately after confirmation
  • You will be contacted to confirm delivery details before dispatch

Delivery Process

  • Our team or delivery partners will reach out prior to delivery
  • Please ensure your contact details are accurate and available

Delays

While we aim to meet all delivery timelines, delays may occasionally occur due to:

  • Weather conditions
  • Traffic or logistical challenges
  • Remote delivery locations

In such cases, we will keep you informed throughout the process.

Contact Us

If you have any questions about your delivery, feel free to reach out via:

  • WhatsApp : 0705403717
  • Phone : 0705403717
  • Email : info@nerhaven.com
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